Return Policy

Merchandise return procedures and guidelines

SIGNIFICANT: Returns are managed directly by the merchandise producer, not by Synfox. As an affiliate website, we do not process orders, dispatch merchandise, or handle returns. All return solicitations must be submitted to the merchandise producer's client assistance team.

1. Comprehending Our Function

Synfox (www.synfox.online) is an affiliate marketing website managed by RN Negocios Digitais LTDA. We promote merchandise and may receive commissions from purchases made through our connections.

We Do NOT:

  • Process or fulfill orders
  • Dispatch merchandise
  • Handle returns or reimbursements
  • Provide merchandise client assistance

2. Who Manages Returns?

All return solicitations for merchandise acquired through our connections are managed by:

  • Merchandise Producer: The manufacturer of Sugar Harmony
  • Merchant of Record: Cartpanda Inc.
  • Client Assistance: support@getsugarharmony.com

3. Return Qualification

The merchandise producer typically accepts returns under these conditions:

  • Solicitation made within the guarantee period (usually 60 days)
  • Merchandise purchased through official channels
  • Proof of purchase provided
  • Merchandise returned in acceptable condition (if required)
Note: Specific return qualification criteria are determined by the merchandise producer and may differ. Always verify directly with their client assistance team.

4. How to Initiate a Return

Step 1: Gather Your Information

  • Order confirmation number
  • Email address used for purchase
  • Date of purchase
  • Reason for return

Step 2: Contact the Merchandise Producer

Step 3: Follow Their Instructions

  • The client assistance team will provide specific return instructions
  • They may request additional information or merchandise return
  • Follow all provided steps to ensure processing

5. Money-Back Guarantee

Sugar Harmony comes with a satisfaction guarantee provided by the merchandise producer. For complete details about the guarantee:

  • Visit our Money-Back Guarantee page
  • Contact the merchandise producer directly
  • Check your order confirmation for specific terms

6. Reimbursement Processing

Once a return is approved by the merchandise producer:

  • Reimbursements are processed to the original payment method
  • Processing time varies (typically 5-10 business days)
  • Bank processing may add additional time

Note: We (Synfox) do not process reimbursements. All reimbursement inquiries should be directed to the merchandise producer.

7. Damaged or Defective Merchandise

If you receive damaged or defective merchandise:

  1. Document the damage with photographs
  2. Contact the merchandise producer immediately
  3. Do not discard the merchandise until instructed
  4. Follow their instructions for replacement or reimbursement

8. Contact Information

For all return-related inquiries:

Merchandise Returns & Reimbursements

Contact the Merchandise Producer:

This team handles all order-related matters including returns, reimbursements, and merchandise inquiries.

Website Inquiries Only

For website-related questions:

Note: We cannot assist with order returns or reimbursements.